Refunds

This site presents custom development services. There is no cart, no online checkout and no download sold here. A refund therefore concerns a service contract, not an automatic purchase.

The signed quote or contract sets the price, the deposit, the milestones and the cancellation terms. This page explains the frame. It does not add a guarantee that is absent from your contract.

If the project has not started, amounts paid for work that was not begun are refunded. Costs already incurred and documented (reserved time, a licence bought for the project) may be kept, only to the extent they can be shown.

For a service contract concluded at a distance, a consumer in France generally has 14 days to withdraw, from the date the contract is concluded. If they ask for work to start during that period and acknowledge losing the right once the service is fully performed, withdrawal may no longer apply. Statutory guarantees still apply.

If a deliverable does not match what was agreed in writing, it is corrected. If correction is impossible, the part concerned is refunded.

Write to contact@dylanecodeur.com with the project name, the quote date and the reason. A reply is given within a reasonable time, in practice within 14 days.